LeadGenTraffic Customer Interaction PolicyCompany Information:

LeadGenTraffic
Address: 360 17th Street NW, Atlanta, GA 30363
Phone: 678-232-5935

Policy Overview:

At LeadGenTraffic, we are committed to delivering exceptional service and building strong relationships with our customers. This policy outlines our standards for customer interactions, ensuring consistent, professional, and respectful communication across all touchpoints.

1. General Principles:

Respect and Professionalism: All customer interactions should be conducted with the highest level of respect, professionalism, and courtesy.

Responsiveness: We strive to respond to all customer inquiries within 24 hours during business days.Transparency: Information provided to customers should be clear, accurate, and honest. Any changes in services, pricing, or policies must be communicated promptly.

2. Customer Service Standards:

Communication Channels: Customers can reach us via phone, email, or our website contact form. All channels should be monitored regularly to ensure timely responses.

Issue Resolution: Customer complaints or issues should be acknowledged within 24 hours. Our goal is to resolve all issues within 72 hours. Complex cases may take longer, but regular updates must be provided to the customer.

Refunds: Refunds are allowed as per our refund policy. Customers requesting refunds must be treated with empathy and respect, and the process should be explained clearly to them.

3. Lead Generation Services:

Understanding Customer Needs: We will work closely with each customer to understand their specific business needs and tailor our lead generation strategies accordingly.Delivery of Leads: The quality and relevance of leads provided will be our priority. We aim to meet or exceed the expectations agreed upon with the customer.

Feedback and Improvement: Customers are encouraged to provide feedback on the leads generated. This feedback will be used to refine our services continuously.

4. Privacy and Data Security:

Customer Data Protection: All customer information will be handled with the utmost confidentiality and in compliance with data protection regulations.

Data Use: Customer data will only be used for the purposes agreed upon, such as generating leads for their business. Data will not be shared with third parties without explicit consent.

5. Refund Policy:

Eligibility: Customers are eligible for a refund if they are not satisfied with the leads provided, subject to the terms and conditions outlined in our refund policy.

Process: Refund requests must be submitted in writing within 30 days of service delivery. Each request will be reviewed, and a decision will be communicated within 10 business days.Resolution: Approved refunds will be processed within 5-7 business days.

6. Continuous Improvement:

Training: All team members involved in customer interactions will receive regular training on communication skills, product knowledge, and company policies.

Feedback Loop: Customer feedback will be regularly reviewed to identify areas for improvement in our services and customer interaction processes.

7. Contact Information:

For any inquiries, complaints, or feedback, customers can contact us at:

Phone: 678-232-5935